LEGAL
Terms of Service
These Terms of Service govern use of Kogni AI services provided by CORMAQUEST (PTY) LTD trading as Kogni AI ("Kogni AI", "we", "us" or "our"). By subscribing to, accessing or using the service, you agree to these Terms and any applicable written order, quotation or service agreement.
1. The Kogni AI service
Kogni AI provides AI-powered receptionist, communications, booking and automation functionality. Depending on a customer's configuration, features may include answering calls, handling enquiries, sending or receiving communications, appointment management, call summaries, integrations and automated workflows.
2. Accounts and authorised use
You are responsible for ensuring that account and integration credentials are kept secure and that only authorised persons use your Kogni AI configuration. You must provide accurate information and promptly notify us of suspected unauthorised access.
3. Connected services, Google and Microsoft integrations
You may choose to connect third-party services such as Google Calendar, Gmail, Google Contacts, Microsoft Outlook Mail, Outlook Calendar or Microsoft Contacts. When you authorise an integration, you instruct Kogni AI to access and use the permitted information to provide the enabled functionality. You are responsible for ensuring that you have the necessary rights and authority to connect accounts and permit processing of relevant information.
You may revoke Google access through your Google Account permissions and Microsoft access through your Microsoft account or Microsoft Entra application controls. Revoking access may cause features that rely on the relevant integration to stop working.
4. Acceptable use
You may not use Kogni AI unlawfully; to infringe the rights or privacy of others; to distribute malicious content or spam; to impersonate others deceptively; to obtain unauthorised access to systems or information; or in a manner that could damage, overload or compromise our services or providers.
5. Customer responsibilities
You are responsible for your business rules, instructions, content and connected data; obtaining any notices, consents or permissions required for calls, recordings, messages and personal information; reviewing important automated actions where appropriate; and ensuring your use complies with applicable laws and industry obligations.
6. AI and automated services
AI-generated responses and automated actions can occasionally be incomplete, inaccurate or inappropriate for a particular situation. Kogni AI is intended to assist business operations and should not be treated as a substitute for professional legal, medical, financial or other regulated advice. Customers should configure escalation and human review appropriate to their use case.
7. Availability and changes
We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. Functionality may depend on telecommunications networks, third-party APIs, messaging platforms, hosting services and other systems outside our direct control. We may modify features to maintain security, compliance, compatibility or service quality.
8. Fees and payment
Fees, included usage, billing periods and other commercial terms are set out in the applicable quotation, order or service agreement. Unless otherwise agreed in writing, taxes and charges applicable to the service may be added as required by law.
9. Intellectual property
Kogni AI and its underlying software, branding, workflows, documentation and service technology remain the property of CORMAQUEST (PTY) LTD or its licensors. Customers retain rights in their own content and data. You grant us the limited rights necessary to process customer content and data to provide the service.
10. Privacy
Our processing of personal information is described in our Privacy Policy. Where a customer supplies personal information about other people, the customer is responsible for having an appropriate lawful basis and providing any required notices.
11. Suspension and termination
We may suspend or restrict service where reasonably necessary for security, legal compliance, non-payment, material breach, misuse or protection of our systems or other users. Termination and notice periods may also be governed by the customer's written service agreement or quotation.
12. Disclaimers and limitation
To the maximum extent permitted by applicable law, the service is provided subject to the terms agreed with the customer and without guarantees that every AI response, third-party integration or automated action will be error-free. Nothing in these Terms excludes liability that cannot lawfully be excluded under South African law.
13. Governing law
These Terms are governed by the laws of the Republic of South Africa. Any dispute will be dealt with in accordance with applicable South African law and any dispute provisions in the relevant written service agreement.
14. Changes to these Terms
We may update these Terms where reasonably necessary for changes to the service, law, security or third-party requirements. Updated Terms will be published on this website with a revised effective date.
15. Contact
Questions about these Terms can be sent to info@kogniai.com.
CORMAQUEST (PTY) LTD trading as Kogni AI
South Africa